Transparent cancellation, refund, waiting, and safety guarantee policies — so you can book with complete confidence.
We understand that travel plans change — especially with young children. Our cancellation terms are designed to be fair and flexible.
| When you cancel | What happens |
|---|---|
| Within Driver confirming your booking | Full refund — no questions asked |
| After Driver confirms booking | no refund — driver is already allocated and may have declined other jobs, including booking the car, or renting child seats. |
| No-show | No refund — our driver will wait up to 60 minutes for airport pickups before marking as no-show |
Flight delay? Don't worry. We monitor your flight in real-time and adjust your pickup automatically — you never need to cancel due to a delay. Free waiting is included for up to 2 hours from your scheduled arrival; see our Waiting Policy for fees after that.
All cancellation requests can be submitted via email to [email protected], through our contact page, or through your booking confirmation link.
We use Stripe for all payments. Your card is authorized at the time of booking but only charged after the driver confirms the pickup. This means you're never charged for a service you didn't receive.
Currency note: All prices are displayed and charged in USD. If your card uses a different currency, your bank may apply a conversion fee — this is outside our control and non-refundable.
We monitor your flight and adjust pickup for delays. Free waiting is included for a limited time from your scheduled arrival; longer waits incur a waiting fee.
| Waiting time from scheduled arrival | What happens |
|---|---|
| Up to 2 hours | Free — included with your booking |
| Each extra 2 hours | Rp 250,000 waiting fee |
Currency note: Waiting fees are quoted in Indonesian Rupiah (IDR). If charged via Stripe, the amount may be converted to USD at the payment provider’s rate.
Your family's safety is the reason Bali Family Travels exists. Every booking comes with our comprehensive Safety Guarantee — no exceptions, no extra fees.
ISOFIX-compatible infant capsules, toddler seats with 5-point harness, and high-back boosters — all purchased new and retired per manufacturer guidelines.
Every seat is installed by a trained driver and verified against our safety checklist before you get in. Less than 2.5 cm movement tolerance.
All drivers are licensed, background-checked, and trained in child safety seat installation. English-speaking and experienced with family travel.
Clean, air-conditioned vehicles inspected regularly. Non-smoking, with working seatbelts in all passenger seats and proper ISOFIX anchor points.
If any element of our Safety Guarantee is not met during your transfer — a missing car seat, improper installation, a vehicle that doesn't meet our standards — we will either:
24/7 support line: If something feels wrong with your vehicle or driver at any point during the transfer, message or call our support team on WhatsApp at +62 823 1779 5848. We respond within minutes — day or night.
Every transfer comes with our Safety Guarantee, transparent pricing, and hassle-free cancellation.
Book your family transfer