Transparent cancellation, refund, and safety guarantee policies — so you can book with complete confidence.
We understand that travel plans change — especially with young children. Our cancellation terms are designed to be fair and flexible.
| When you cancel | What happens |
|---|---|
| 24+ hours before pickup | Full refund — no questions asked |
| 6 – 24 hours before pickup | 50% refund — driver is already allocated and may have declined other jobs |
| Less than 6 hours before pickup | No refund — driver is en route or waiting; however, you may reschedule once at no extra cost |
| No-show | No refund — our driver will wait up to 60 minutes for airport pickups before marking as no-show |
Flight delay? Don't worry. We monitor your flight in real-time. If your flight is delayed, your pickup time adjusts automatically at no extra charge. You never need to cancel due to a flight delay.
All cancellation requests can be submitted via email to [email protected] or through your booking confirmation link.
We use Stripe for all payments. Your card is authorized at the time of booking but only charged after the driver confirms the pickup. This means you're never charged for a service you didn't receive.
Currency note: All prices are displayed and charged in USD. If your card uses a different currency, your bank may apply a conversion fee — this is outside our control and non-refundable.
Your family's safety is the reason Bali Family Travels exists. Every booking comes with our comprehensive Safety Guarantee — no exceptions, no extra fees.
ISOFIX-compatible infant capsules, toddler seats with 5-point harness, and high-back boosters — all purchased new and retired per manufacturer guidelines.
Every seat is installed by a trained driver and verified against our safety checklist before you get in. Less than 2.5 cm movement tolerance.
All drivers are licensed, background-checked, and trained in child safety seat installation. English-speaking and experienced with family travel.
Clean, air-conditioned vehicles inspected regularly. Non-smoking, with working seatbelts in all passenger seats and proper ISOFIX anchor points.
If any element of our Safety Guarantee is not met during your transfer — a missing car seat, improper installation, a vehicle that doesn't meet our standards — we will either:
24/7 support line: If something feels wrong with your vehicle or driver at any point during the transfer, message or call our support team on WhatsApp at +62 812 3456 7890. We respond within minutes — day or night.
Every transfer comes with our Safety Guarantee, transparent pricing, and hassle-free cancellation.
Book your family transfer